Shipping policy

Thank you for visiting and shopping with Lunapetals 🤍
The following terms and conditions outline our shipping policy.

1. Order Processing Time

All orders are subject to verification, quality checks, and careful packaging before shipment.

Orders are typically processed within 1–3 business days
Orders are not processed on weekends or holidays

During high-demand periods, processing times may be slightly delayed. If there is a significant delay, we will notify you via email.

2. Shipping Time

Shipping time begins once your order has been dispatched:

Standard Shipping: 7–15 business days
Expedited Shipping: 5–8 business days

3. Total Estimated Delivery Time

Total delivery time includes both processing and shipping:

Standard Delivery: 8–18 business days
Expedited Delivery: 5–10 business days

⚠️ Please note: These are estimated timeframes only and are not guaranteed.

Delays may occur due to:

Weather conditions
Holidays or peak seasons
Customs clearance
Carrier or logistics issues

📍 We do not ship to PO Boxes. A valid residential or business address is required.

5. Shipping Rates

Free Shipping: Orders over $60 USD
Standard Shipping: $10 USD (orders under $60)
Expedited Shipping: $20 USD

Shipping fees are non-refundable once the order has been processed and shipped.

6. Shipment Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.

Tracking updates are typically available within 24–48 hours
Updates may be delayed during peak shipping periods

Customers are responsible for monitoring tracking updates using the provided link.

7. Delivery Responsibility

Once an order has been shipped:

It is handled by third-party shipping carriers
Delivery timelines are outside our direct control

📦 Delivery Confirmation:
Orders marked as “Delivered” by the carrier are considered successfully fulfilled.

Customers are responsible for:

Providing accurate shipping information
Monitoring delivery status
Contacting the carrier for delivery-related issues

8. Lost, Stolen, or Damaged Packages

Lunapetals is not responsible for lost, stolen, or damaged packages once shipped.

If your package is marked as delivered but cannot be located:

Please contact the shipping carrier directly

If your order arrives damaged:

Keep all packaging materials
File a claim directly with the carrier

9. Incorrect Address Disclaimer

Customers are responsible for entering correct shipping details.

Orders shipped to incorrect or incomplete addresses are not eligible for refund
We are not responsible for delivery failure due to incorrect information

Contact Us

📧 contact@lunapetals.com

Thank you for choosing Lunapetals ✨
We appreciate your support and look forward to delivering your order!