Terms of service

Welcome to Lunapetals 🤍
By accessing or using our website (the “Website”), you agree to comply with and be bound by the following Terms of Service (“Terms”). Please read them carefully before using our services or making a purchase.

1. Acceptance of Terms

By using our Website, you agree to these Terms, along with our Privacy Policy, Shipping Policy, and Return Policy.

If you do not agree with any part of these Terms, please discontinue use of the Website.

2. Order Agreement

By placing an order with Lunapetals, you agree that:

  • All information provided is accurate and complete
  • You have reviewed product details, sizing, and policies before purchase
  • You authorize us to charge your selected payment method

Orders may not be canceled once processing has begun.

3. Product Information & Availability

We strive to ensure that all product descriptions, images, and pricing are accurate. However, errors may occasionally occur.

We reserve the right to correct any errors, update information, or discontinue products at any time without prior notice.

4. Order Acceptance & Fraud Prevention

All orders are subject to acceptance.

We reserve the right to:

  • Cancel or refuse any order
  • Request additional verification if necessary
  • Decline orders suspected of fraudulent or unauthorized activity

5. Shipping & Delivery

Shipping times are estimates and may vary due to external factors such as carrier delays, customs processing, or high order volume.

📦 Delivery Confirmation:
Tracking information provided by the shipping carrier serves as confirmation of delivery.

6. Delivery Responsibility

By completing a purchase, you agree that:

  • Orders marked as “Delivered” are considered successfully fulfilled
  • Responsibility transfers once delivery is confirmed
  • Customers should contact the carrier for delivery-related issues

7. Returns & Refunds

Please refer to our Return & Refund Policy for full details.

In general:

  • Items must be returned within 30 days of delivery
  • Items must be unused, in original condition, and with tags attached
  • Final sale items are not eligible for return

8. Disputes & Chargebacks

We are committed to resolving any issues quickly and fairly.

By placing an order, you agree to:

  • Contact us at contact@lunapetals.com before initiating a chargeback
  • Allow us reasonable time to resolve your concern

We reserve the right to provide relevant order information, including tracking confirmation and communication records, to financial institutions in the event of a dispute.

9. Intellectual Property

All content on this Website—including text, images, logos, and designs—is the property of Lunapetals and protected by applicable intellectual property laws.

Unauthorized use is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by law, Lunapetals shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Website or products.

Our total liability shall not exceed the amount paid for the product(s) in question.

11. Account & Use Policy

We reserve the right to suspend or terminate access if we detect:

  • Fraudulent activity
  • Abuse of return policies
  • Excessive disputes or chargebacks

12. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page.

Continued use of the Website constitutes acceptance of the updated Terms.

Contact Us

📧 contact@lunapetals.com

Thank you for choosing Lunapetals ✨
We truly appreciate your support!